Tympani: What We Do

Sales & Distribution Channels

Global-to-Local business rules and user management
Tiered access to data and resources
Self-service training and assessment tools
Omnipresent monitoring and reporting

Finance & Compliance

Data collection and aggregation from/to internal and external sources
Need-to-know access on all levels
Mandatory compliance protocols managed, recorded, and enforced

Sales & Marketing Promotions

Short-term initiatives for long-term performance
Multi-access messaging to keep all in the loop
Long-term initiatives with steady outreach to maintain enthusiastic participation
Award notification and distribution

Blue Ribbon Customer Service

Extraordinary Help Desk Services, in real time and/or automated responses
Track queries to identify gaps in training, site usage
Satisfaction surveys to validate user experience, sales production

We have a Winner!

Reducing overhead while increasing participation & production

Franchise networks rely on customer service staff (CSRs) that tend to grow as the franchise network expands. With a clear understanding of the goals and metrics of the network, Tympani worked with an established franchisor to automate cumbersome “this-is-the-way-we’ve-always-done-it” tasks and processes. From sales prospecting and prequalification, to onboarding and training, to sales promotions and incentives, we re-envisioned and streamlined. CSRs were redeployed to handle more complex and strategic issues, with future-forward missions established. CSR reduction/redeployment allowed for a team of 28 to become a super team of 8. Now that’s ROI.

So, Where does it hurt?

Say "Ahhhhh."

Aggregating specialty medical practices is daunting from the outset. Focusing on what really matters—patient satisfaction—maintains the heart and soul of each practice for the long term. Tympani used that metric as central to all marketing for its client’s networks: practices, physicians and most importantly—the patients. We turned the old adage of “more healthcare access/less satisfaction” into a thing of the past … There’s always an issue waiting to be fixed. What’s yours?